Returns & Refunds

Returns & Refunds

We want you to be confident when shopping with Hséra™. Your statutory consumer rights are not affected by this page.

Changed your mind?

If you would like to request a return, contact us promptly with your order number and the item you wish to return. We will provide the applicable return instructions and confirm any conditions that apply.

Faulty, damaged or incorrect items

If an item arrives faulty, damaged or different from what you ordered, contact us as soon as reasonably possible. Include your order number and, where useful, clear photographs showing the issue.

Refunds

Where a refund is approved, it will be processed using the applicable original payment method. Processing times can vary by payment provider.

Important

Nothing on this page limits rights you may have under applicable consumer law. Contact us if you are unsure how a return applies to your order.