Frequently Asked Questions

Frequently Asked Questions

How do I choose the right product?

Each Hséra™ product page includes its key features, available options and important usage information. Please review these details before ordering.

How can I contact Hséra?

Use our Contact page for product or order enquiries. If your question relates to an order, include your order number.

Can I change or cancel an order?

If you need to request a change, contact us as soon as possible. Whether a change can be made depends on how far the order has progressed.

What if there is a problem with my order?

Contact us with your order number and a clear description of the issue. Photos can be useful where the problem relates to an item received.

Are Hséra wellness products medical devices?

Unless a product page specifically states otherwise, our wellness products are intended for general comfort, relaxation or personal-care use and are not intended to diagnose, treat or cure medical conditions.

Where can I find delivery and returns information?

Please see our Delivery Information and Returns & Refunds pages for the relevant guidance.